1. Damaged, Defective, or Incorrect ItemsAt VÉORKY, we stand by the quality of our products. If your item arrives misprinted, damaged, or defective, please contact us at support@veorky.com within 30 days of receiving the product.To process your claim quickly, please include:
Your Order Number
Clear photos of the issue
A brief description of the problemOnce the error is confirmed (e.g., a production or fulfillment error), we will provide a replacement or a full refund at no additional cost to you.
2. Packages Lost in TransitIf your package appears to be lost in transit, please notify us no later than 30 days after the estimated delivery date. We will investigate with the carrier and, if the loss is confirmed, we will arrange for a replacement to be sent to you.
3. The Right of Withdrawal (Personalized Goods Exception)Under Dutch and EU consumer law, consumers generally have a 14-day right of withdrawal. However, according to Article 16(c) of Directive 2011/83/EU, this right does not apply to goods made to the consumer’s specifications or clearly personalized.Because every VÉORKY piece is printed on demand specifically for you, we cannot accept returns or exchanges for:
Buyer’s Remorse (change of mind).
Incorrect Size Selection: We provide detailed size charts for every product and strongly encourage you to review them before ordering, as we do not offer size exchanges.
4. Wrong Address & Unclaimed Shipments
Wrong Address: If you provide an address that the courier considers insufficient, the shipment will be returned to our fulfillment facility. You will be liable for the costs of reshipment once we have confirmed an updated address with you.
Unclaimed: If a shipment goes unclaimed and is returned to the facility, you will be liable for the cost of reshipping the order.
5. How Refunds WorkOnce a refund is approved, it will be issued to your original payment method. Please allow up to 7-10 business days for the credit to appear on your statement, depending on your financial institution.
6. Return Shipping ProcedurePlease do not send any items back to the return address on the package without contacting us first. We must verify the issue via email to ensure the return is handled correctly. For verified production errors, we will provide a prepaid return label or reimburse your shipping costs.